Terms and Conditions

These terms and conditions are written by TS Plumbing and Heating Services Limited and apply to all trading names used by the company, including TS Plumbing and Heating Services, TS Building Services and TS Swimming Pool Services.

Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing pipework, fittings, equipment, etc. due to disturbance caused by the proposed works.

The estimate is based on a non-intrusive survey of the property and, as such, it is assumed that any existing systems that we connect to are in good condition and in working order. Should we find, during the course of the works, any faults with the existing systems, we reserve the right to make a charge correcting. Should the Client fail to mention any relevant facts relating to the existing installation, we reserve the right to make a charge for correcting.

Dismantling, clearing and re-instatement of any fitted cupboards, etc. to permit the proposed works to proceed will be charged at extra cost unless specified.

If, during the execution of the proposed works it is necessary to gain access into floors below fitted carpets, these will be lifted by us and laid back on completion. No re-stretching or fixing has been allowed for unless specified. For floors covered with thermoplastic tiles, vinyl sheet covering cork tiles or laminate flooring, no allowance has been made for re-instatement unless specified.

During the execution of the proposed works, it may be necessary to isolate various water, gas & electrical services. This will be advised in good time and the period of isolation will be as short as possible.

Whilst all formed during the execution of the proposed works will be made good on completion, no allowance has been made for re-instatement of decorations unless specified. We do not guarantee to match existing brickwork where boiler flue terminals have been removed.

No allowance has been made for casing in of pipework or painting/decorating of the new works unless specified.

It has been assumed that unrestricted access to all relevant parts of the property will be afforded to us during the course of the works. Any delays caused by restricted access not notified at the time of survey/ booking may be subject to an extra charge and/ or delay in completion.

Where other trades are involved in the works and these trades are not under our control, any delays that may be caused to our progress by these trades may be subject to an extra charge and/ or delay in completion.

Unless specified, the works will be carried out in one continuous visit. Extra visits at the request of the Client or caused by circumstances beyond our control will be subject to a surcharge and may affect the completion date.

No allowance has been made for out-of-hours working unless specified or to suit our own requirements.

All dates or times given for the start or duration of the works are given in good faith based on the information gained during the survey and our current workload commitments. These times may be varied, however, due to unforeseen circumstances i.e. emergency call-outs, breakdowns, etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet Client’s timescales.

Whilst certain items may be specified by name or model, we reserve the option to supply goods of a different manufacture providing they shall be suitable for the purpose intended.

Any faults found with any items or materials supplied by the Client or others for our fixing will be pointed out to the Client whose responsibility it will be to obtain replacement items. Any delays caused by the faulty or damaged items may be chargeable, may result in us withdrawing from site and may affect the completion date of the works.

Any additional works that the Client requires to be carried out whilst the specified works are being executed will be charged at extra cost.

Estimates are open for acceptance for a period of 30 days providing the works can be commenced within 90 days both periods from the date of receipt of the estimate and thereafter may be subject to revision or withdrawal.

The price specified in an estimate does not include for the removal of any dangerous waste materials, such as asbestos, found when carrying out the works. This will be subject to an extra charge.

Prior to the commencement of work involving gas appliances, the existing gas supply will be subject to a soundness test to check for compliance with the Gas Safety Regulations. Any faults found will be advised to the Client and any rectification works required may be subject to additional charges.

Should the works include a power/ jet flush of the existing heating system, it must be pointed out that, whilst the treatment is generally harmless, depending on the condition of the existing components the process may find weaknesses in the system. Should any such problems be encountered then any rectification works require may be charged at extra cost.

Should the works include a new combination heating boiler unit connected to an existing heating system, the Client should be aware that the higher pressures used by this type of boiler may find weaknesses in the existing system. Any repairs required in this respect are not included in the estimate.

The estimate does not include for any parking fees levied in Controlled Parking Zones (CPZ’s). Any such fees incurred will be passed onto the Client at cost.

It is the responsibility of the Client to ensure that all children and pets are kept away from the areas in which we are working.

If the proposed works are being carried out in a leasehold property, it is the sole responsibility of the Client to ensure that all necessary permissions have been obtained in writing from the landlords/ managing agents. We accept no responsibility whatsoever for any works carried out without the necessary permissions. We can furnish details of the proposed works if required at possible additional cost.

Any guarantee provided by the company shall be for labour only, in respect of faulty workmanship, from 12 months of the date of completion. Any parts, equipment or components supplied by the company will be covered by their respective manufacturer’s warranty. If the manufacturer’s warranty is parts only, the Client agrees to pay the labour.

The company will be under no obligation to provide or issue any guarantees, certificates or other similar documents to the customer for works unless payment has been made and received in full.

Ownership of any materials supplied, whether fixed or unfixed, shall not pass to the Client until payment in full has been received for said material. We reserve the right to take whatever legal action may be necessary to secure payment for the works carried out and materials supplied either fixed or unfixed.

Where the customer is represented by a third-party person(s) or agent(s) (such as a managing agent, landlord, tenant or other occupier, friend, family, contractor or other representative), in the event of non-payment by the customer, the third party will be responsible for full payment.

Payment is due within the terms specified on the invoice. TS Plumbing and Heating Service Ltd. reserves the right to apply a late payment fee or charge interest to invoices which are not paid within this specified timeframe.

Any prices or rates advised are subject to VAT at the prevailing rate.

For any late payments whether in part or in full of an invoice, the company reserve the right to exercise their statutory right to claim interest (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation.

Agreement of our attendance confirms acceptance of these terms and conditions.